You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 3-5 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
The following items cannot be returned:
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped or defective product).
For items purchased during promotional periods or with discounts, only the amount you actually paid will be refunded.
If you haven't received your refund within the specified timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at [email protected] with your order details. We will investigate the matter and work with the payment processor to resolve any issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Flextred
Address: 2137 Settlers Lane, New York
Email: [email protected]
Phone: +1917-771-5888
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays. We strive to respond to all inquiries within 24 business hours.
