Hey there! At Flextred, we’re not just another faceless e-commerce site—we’re a small team that genuinely cares about your experience. In fact, our founder, Alex, still replies to every single email that comes in. Yeah, every single one. It’s a tradition that started back when we were just a tiny startup, and we’ve kept it alive because, well, your voice matters to us.
Got a question, suggestion, or just want to chat? We’re all ears. Here’s how you can reach us:
Prefer live chat? Look for the little bubble in the corner of your screen. Our team’s online during business hours, and we’ve been told we’re pretty friendly.
Here’s the thing—we wouldn’t be here without you. Last year, a customer’s feedback led us to redesign our best-selling product, and sales jumped by 30%. So if you’ve got an idea, a gripe, or even just a random thought, don’t hold back. We’re listening.
Fun fact: Our longest customer service call lasted 47 minutes. Turns out, the caller just wanted advice on which product to gift their spouse. (We helped, they loved it, and now we’re basically unofficial marriage counselors.)
Maybe you’re wondering if we’re actually reading these messages. Short answer: Absolutely. Longer answer: We’ve got a Slack channel dedicated to customer feedback, and every Friday, the team gathers to discuss what we’ve heard. It’s become kind of a ritual—coffee, donuts, and your brilliant ideas.
So go ahead, hit us up. Whether it’s a "Hey, love what you’re doing!" or a "Um, this could be better," we’re here for it. After all, you’re the reason we do this.
P.S. If you’re ever in New York, stop by our office! We’re the ones with the questionable decor (think: a wall of customer postcards and a disco ball for no apparent reason).
